How to enable global email visibility in Zendesk Sell
Here is how to enable global email visibility in zendesk sell
- First in Zendesk sell, click on the "Settings" icon in the left sidebar
- Then click on "Email" option under Communication channels
- Next click on "Visibility" tab in the email settings section
- Click on the "not visible to users" next to the "My email conversations" whether on Leads, Contacts or deals
- Click on the dropdown menu
- Select "visible to users" option from the dropdown menu
- Then do the same for all of the email conversations
- Click on the "Save" button to apply the changes
- Finally click "OK" button in the confirmation popup to complete the process
Why should you enable global email visibility in Zendesk Sell
Zendesk is your go-to platform for seamless customer service management.
Enabling global email visibility in Zendesk Sell features can revolutionize communication and transparency within your sales team.
This allows team members to access shared email information, leading to more informed interactions and streamlined strategies.
By using this feature, you enhance coordination and ensure better service continuity, fostering a collaborative working environment.
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