How to deactivate your Help Center in Zendesk Guide
Here is how to deactivate your help center in zendesk guide
- First in Guide admin, click on "Settings" icon in the left sidebar
- Then click on "Guide settings" tab in the settings sidebar menu
- Next click on the "Deactivate" button at the bottom of the Guide settings page
- Finally, confirm the deletion by clicking on "Yes, deactivate" in the confirmation dialog box
- Your Help Center is now deactivated and unavailable to end users. Click "Activate" to reactivate it
Why should you deactivate your Help Center in Zendesk Guide
Zendesk is a versatile customer service platform designed to enhance communication and streamline support tasks.
Deactivating your Help Center in Zendesk Guide is a straightforward feature that enables administrators to pause their public knowledge base easily.
This is particularly beneficial during major updates or restructuring when you want to ensure that the only live information is current and accurate.
By deactivating your Help Center, you can provide a better user experience by temporarily hiding outdated or incomplete information without losing it permanently.
Last update
