Zendesk

Zendesk is a customer support and ticketing software for seamless service experiences.

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zendesk.com

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Support

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How to create an article in Zendesk Guide Admin

Here is how to create an article in zendesk guide admin

First in Zendesk Guide, click on the "Add" dropdown button in the top navigation bar
Select "Article" from the dropdown menu
Click on the "Title" field in the article editor
Enter a title for the article in the "Title" field
Then write the content of your article in the text area provided
Use the text editor and toolbar to add headings, bullet points, images, and links for better readability
Next, in the "Management permissions" section, select who has permission to access this article
Click the "Manage sections" button in the Placement section
Choose a section for the article in the section selection dialog
Click the "OK" button to confirm the section selection
Click on "Agents and admins" in the Visible to dropdown
Select your preferred option from the "Visibility" settings
Finally, click the "Save" button to save the article
Your article is now created and saved, ready to be published

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Why should you create an article in Zendesk Guide Admin

Zendesk is a powerful platform designed to enhance customer service experiences.

The feature to create an article in Zendesk Guide Admin helps streamline the process of building a comprehensive knowledge base.

By empowering users to craft easy-to-understand articles, it ensures that customers can quickly find the information they need, thus reducing support ticket volumes.

Utilizing this feature facilitates efficient information dissemination, fostering an environment of self-service and enhancing customer satisfaction.

Last update

March 2, 2026

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