How to create a deletion schedule for bot conversations in Zendesk
Here is how to create a deletion schedule for bot conversations in zendesk
- First in the Admin Center, click on the "Account" icon in the left sidebar
- Then click on "Deletion schedules" option under the Security section
- Next click on the "Create deletion schedule" button in the top right
- Select "Bot conversations" from the dropdown menu
- Enter the schedule name in the "Schedule name" field
- Provide a brief description of the schedule
- Under Conditions, for "Last active" set the deletion criteria based on the last activity of the bot conversation
- Then, enter the desired value in the "Value" field
- Choose the appropriate "Unit" from the dropdown menu
- Finally, click the "Create" button at the bottom right to save and create the deletion schedule
Why should you create a deletion schedule for bot conversations in Zendesk
Zendesk is a comprehensive customer service platform designed to improve communication and enhance customer interactions.
Creating a deletion schedule for bot conversations in Zendesk helps maintain a tidy and efficient workspace by automatically removing unnecessary chat data.
This feature ensures your system stays organized and operates smoothly by freeing up storage and focusing on valuable interactions.
Implementing this schedule not only optimizes your data management but also enhances privacy and compliance with data retention standards.
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