Zendesk

Zendesk is a customer support and ticketing software for seamless service experiences.

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How to create a deletion schedule for bot conversations in Zendesk

Here is how to create a deletion schedule for bot conversations in zendesk

First in the Admin Center, click on the "Account" icon in the left sidebar
Then click on "Deletion schedules" option under the Security section
Next click on the "Create deletion schedule" button in the top right
Select "Bot conversations" from the dropdown menu
Enter the schedule name in the "Schedule name" field
Provide a brief description of the schedule
Under Conditions, for "Last active" set the deletion criteria based on the last activity of the bot conversation
Then, enter the desired value in the "Value" field
Choose the appropriate "Unit" from the dropdown menu
Finally, click the "Create" button at the bottom right to save and create the deletion schedule

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Why should you create a deletion schedule for bot conversations in Zendesk

Zendesk is a comprehensive customer service platform designed to improve communication and enhance customer interactions.

Creating a deletion schedule for bot conversations in Zendesk helps maintain a tidy and efficient workspace by automatically removing unnecessary chat data.

This feature ensures your system stays organized and operates smoothly by freeing up storage and focusing on valuable interactions.

Implementing this schedule not only optimizes your data management but also enhances privacy and compliance with data retention standards.

Last update

March 2, 2026

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