HubSpot
HubSpot is an all-in-one CRM platform with marketing, sales, and service automation.
Website
Industry
CRM
Share this article:

How to control access to a knowledge base article in HubSpot

Here is how to control access to a knowledge base article in hubspot

  1. First click on the "Content" option in the left sidebar
  2. Then click on "Knowledge Base" item in the Content menu
  3. Next hover over the article you want to manage and click on the "Actions" dropdown button
  4. Select "Control audience access" from the Actions dropdown menu
  5. In the Access Control dialog, select who can access the article by choosing from the available access options
  6. If you select "Access group membership required", then choose the specific group
  7. Finally click on the "Save" button to apply the access control settings
  8. Your article visibility settings have been successfully updated

Create your own interactive guide with Guideflow

Why should you control access to a knowledge base article in HubSpot

HubSpot is a dynamic platform designed to enhance inbound marketing, sales, and customer service efforts.

Controlling access to knowledge base articles in HubSpot is a powerful feature that ensures the right audience accesses the appropriate information. By managing permissions, businesses can maintain the confidentiality of sensitive data while fostering customer self-service and engagement.

This feature provides a streamlined experience for internal teams and customers, ensuring efficiency and security. Ultimately, it enhances knowledge sharing and supports a cohesive and informed user environment.

Last update
February 6, 2026
Cursor MariaA cursor points to a button labeled "James."

Create your first demo in less than 30 seconds.