How to attach file in internal article on Intercom
Here is how to attach file in internal article on intercom
- First click on "Knowledge" item in the left sidebar
- Then click on "Articles" item in the left sidebar
- Then click on article link in the main content area
- Then click on the edit icon to edit the article
- Then click on the article text section
- Then click on the attachment icon in the toolbar
- Finally click on the "Save" button
Why should you attach file in internal article on Intercom
Intercom is a powerful customer communication platform designed to enhance interaction and support.
Attaching files to internal articles in Intercom ensures that all necessary information is easily accessible to your team. This feature streamlines internal communication, fostering greater efficiency and collaboration.
Using this file attachment capability offers the benefit of centralizing knowledge. Team members can quickly access and reference important documents, reducing the need for lengthy email chains and enhancing productivity.
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