Intercom
Intercom is a customer messaging platform that enables businesses to provide live chat, automation, and support.
Website
Industry
Support
Share this article:

How to send a scheduled survey in Intercom

Here is how to send a scheduled survey in intercom

  1. First click on the "Outbound" item in the left sidebar menu
  2. Then click on the "New message" button in the top-right corner of the Messages page
  3. Next click on the "Survey" template option in the template selection modal
  4. Then click on the "Frequency and scheduling" section in the survey settings
  5. Select "Custom date" under the Start sending options
  6. Finally select the date and time you want to send the survey in the custom date picker

Create your own interactive guide with Guideflow

Why should you send a scheduled survey in Intercom

Intercom empowers businesses to engage with their audience through personalized and timely communication.

The ability to send a scheduled survey in Intercom helps companies gather essential feedback at the perfect moment. By automating survey distribution, brands can ensure they capture customer insights without delay, driving informed decisions.

This feature means businesses can maintain consistent contact with their customers, fostering a stronger relationship. Scheduled surveys also maximize response rates, providing better data for enhancing products and services.

Last update
May 26, 2026
Cursor MariaA cursor points to a button labeled "James."

Create your first demo in less than 30 seconds.