Here is how to add automation in zendesk
- First in the Admin Center, click on the "Objects and rules" icon in the left sidebar
- Then click on "Automations" under Business rules section
- Next click the "Add automation" button in the top right corner
- Enter a title for your automation in the automation title field
- In the "Conditions" section, choose the relevant conditions from the dropdown menus
- Then, in the Actions section, select the actions you want to trigger based on those conditions
- Finally click the "Create automation" button at the bottom to save your settings
- Your automation has now succesfully been created
