Zendesk

Zendesk is a customer support and ticketing software for seamless service experiences.

Website

zendesk.com

Industry

Support

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How to add a view in Zendesk

Here is how to add a view in zendesk

First click on the "Ticket views" icon in the left sidebar
Then click on "Manage views" link at the bottom of the views list
In the admin Center, click on "Views" under the "Agent tools" section in Workspaces tab
Click the "Add view" button in the top-right corner
Enter the name for your new View in the view name field
In the "Description" text area, provide a brief description of the View
Click on the dropdown arrow under "Who has access"
Then select the appropriate option from the dropdown menu
Click "Add Conditions" and set the necessary filters based on your preferences
Finally once done, scroll down and click the "Save" button to create the new view
The new view has now been succesfully created and available for use

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Why should you add a view in Zendesk

Zendesk is a versatile customer support platform designed to enhance communication between businesses and their customers.

Adding a view in Zendesk streamlines the way you manage and access support tickets, customizing how information is filtered and displayed.

This feature proves invaluable by saving time, enhancing productivity, and ensuring that teams can focus on what matters most—solving customer queries effectively.

By tailoring views, organizations optimize workflow, making customer service operations smooth and efficient.

Last update

March 2, 2026

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