Zendesk

Zendesk is a customer support and ticketing software for seamless service experiences.

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zendesk.com

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Support

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How to create a user segment in Zendesk Guide Admin

Here is how to create a user segment in zendesk guide admin

First in Guide admin, click on the "User permissions" icon in the sidebar
Click on "User segments" in the left sidebar menu
Then click the "Add new" button in the top-right corner of the page
Enter a "Name" for the new user segment
Select your preferred user type
Under attributes, you can filter by tag and organization as needed
To add users to the segment, click on "Add individual users" link under the Individual users section
Next click on "Individual users" dropdown menu
Select the users you want to include from the list of available users
Finally, once done click the "Create segment" button at the bottom to save your new user segment
Your user segment is now successfully created and ready to be used

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Why should you create a user segment in Zendesk Guide Admin

Zendesk is a powerful tool designed to enhance customer service and streamline support operations.

Creating a user segment in Zendesk Guide Admin empowers organizations to group customers based on specific attributes, ensuring more personalized and relevant experiences.

This feature allows businesses to tailor content, improving customer satisfaction and engagement by providing the right information to the right audience at the right time.

By leveraging user segments, companies can optimize their resource allocation and boost efficiency in addressing customer needs.

Last update

July 2, 2026

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