Here is how to activate a deletion schedule in zendesk
- First in the Admin Center, click on the "Account" icon in the left sidebar
- Then select "Deletion schedules" under the Security section
- Locate the inactive deletion schedule you want to activate
- Click on the menu icon (three dots) next to it
- Select "Activate" from the dropdown menu
- In the confirmation dialog, check the boxes to acknowledge the immediate and future data deletion
- Finally, click on "Activate deletion schedule" button to confirm the activation
- Your deletion schedule is now active and will automatically delete tickets based on the criteria it is set
