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Zendesk is a customer support and ticketing software for seamless service experiences.
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How to give a user access to Explore in Zendesk

Here is how to give a user access to explore in zendesk

  1. First in Admin Center, click on the "People" icon in the left sidebar
  2. Then click on "Team members" under the Team section
  3. Next click on the user you want to give access to Explore
  4. Select the "Roles and access" tab in the user profile
  5. Click the checkbox to enable access for the "explore" product
  6. Click on the dropdown menu and select the user's role for explore product
  7. Finally click the "Save" button in the bottom right corner to apply the changes

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Why should you give a user access to Explore in Zendesk

Zendesk is a powerful customer service platform designed to enhance and streamline customer interactions.

Unlocking the potential of Explore within Zendesk empowers team members to gain valuable insights from data-driven analytics.

By providing users with access to Explore, organizations can foster data-informed decision-making, improve efficiency, and personalize customer experiences.

Embracing this feature cultivates a culture of continuous improvement, enabling teams to optimize their strategies effectively.

Last update
March 2, 2026
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