How to add a category to your knowledge base in Zendesk Guide Admin
Here is how to add a category to your knowledge base in zendesk guide admin
- First in Zendesk Guide, click on the "Add" dropdown button in the top navigation bar
- Then click on "Category" option from the dropdown menu
- In the name field, enter your category name
- Next enter the category description in the description text field
- In the left sidebar, click on the "Source language" dropdown arrow and select your preferred language
- Finally click on the "Add" button in the top-right corner to create the category
Why should you add a category to your knowledge base in Zendesk Guide Admin
Zendesk is a powerful customer service platform designed to enhance communication and streamline support management.
Adding a category to your knowledge base in Zendesk Guide Admin allows for better organization of information, leading to improved user experience.
This feature helps users find relevant answers more efficiently, thereby reducing response times and increasing satisfaction.
Utilizing categories ensures your support team has a structured, easy-to-navigate database, fostering a more seamless workflow overall.
Last update
