How to unsnooze a ticket in Intercom
Here is how to unsnooze a ticket in intercom
- First click on the "Inbox" link in the left sidebar menu
- Then click on the status dropdown menu in the conversation list
- Next select the "Snoozed" option from the status dropdown menu
- Then click on the ticket you want to unsnooze in the inbox list
- Finally click on the "Unsnooze" button in the top toolbar of the conversation view
Why should you unsnooze a ticket in Intercom
Intercom is a leading customer communication platform designed to streamline interactions between businesses and their customers.
Unsnoozing a ticket in Intercom is a powerful feature that ensures no customer query is left unattended. This function is particularly beneficial for keeping customer relationships strong and responsive, as it allows teams to prioritize and address previously snoozed issues.
By utilizing the unsnooze feature, businesses can maintain an organized inbox, enhancing efficiency and ensuring timely follow-ups, which ultimately leads to improved customer satisfaction and loyalty.
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