Intercom
Intercom is a customer messaging platform that enables businesses to provide live chat, automation, and support.
Website
Industry
Support
Share this article:

How to send a Product Tour during a specific time in Intercom

Here is how to send a product tour during a specific time in intercom

  1. First click on the "Outbound" item in the left sidebar menu
  2. Then click on the "New message" button in the top right corner of the main content area
  3. Next click on the "Product Tour" template option from the available templates
  4. Then click on the "Frequency and scheduling" dropdown section to expand scheduling options
  5. Next click on the "on any day, any time" dropdown to view timing options
  6. Then click on "At custom times" option from the timing dropdown menu
  7. Click on the time slot grid to select specific sending times

Create your own interactive guide with Guideflow

Why should you send a Product Tour during a specific time in Intercom

Intercom is a powerful messaging platform designed to drive customer engagement and success.

Scheduling a Product Tour for a specific time in Intercom ensures that users receive guided support precisely when they need it. This feature allows businesses to offer personalized onboarding experiences, boosting user retention and satisfaction.

Timed delivery of Product Tours aligns product education with user activity peaks, enhancing customer experience and encouraging feature adoption.

This strategic scheduling maximizes the impact of your guidance, creating a more seamless and valuable user journey.

Last update
May 26, 2026
Cursor MariaA cursor points to a button labeled "James."

Create your first demo in less than 30 seconds.