Intercom

Intercom is a customer messaging platform that enables businesses to provide live chat, automation, and support.

Website

intercom.com

Industry

Support

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How to create an audience on Intercom

Here is how to create an audience on intercom

First click on "Settings" link in the left sidebar
Then click on "Data" section in the left sidebar menu
Next click on "Audiences" item in the expanded Data menu
Click on "New audience" button in the top-right corner
Click on the title field in the audience creation form to insert the title
Click on "Add audience rule" link to set up audience targeting
In the dropdown menu, click on the option to add a rule
Click on the open field to input your text on the rule
Finally click on "Save" button to create the new audience

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Why should you create an audience on Intercom

Intercom is a powerful platform designed to enhance customer communication and engagement.

Creating an audience on Intercom allows businesses to segment their users into specific groups based on criteria like behavior, attributes, or location.

This feature empowers companies to tailor communication, delivering targeted messages that resonate, ultimately enhancing user experience and engagement.

By utilizing audience creation, businesses can foster meaningful interactions, improving satisfaction and converting prospects into loyal customers.

Last update

May 26, 2026

Tutorials