How to save an internal article as a draft on Intercom
Here is how to save an internal article as a draft on intercom
- First click on the "Knowledge" section in the left sidebar
- Then click on the "Internal Article" item in the content list
- Next click on the "Edit" button in the top toolbar
- Finally click on the "Save" button in the top-right corner
Why should you save an internal article as a draft on Intercom
Intercom is a dynamic customer communication platform designed to enhance the interaction between businesses and their clients.
Saving an internal article as a draft on Intercom allows team members to collaborate efficiently by having a dedicated space to refine content before it's finalized. This feature fosters a cohesive content strategy as it ensures that articles are polished and ready for their intended audience.
Utilizing drafts helps teams maintain consistency and allows for feedback and edits, ultimately elevating the quality of internal communications.
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