Intercom

Intercom is a customer messaging platform that enables businesses to provide live chat, automation, and support.

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intercom.com

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Support

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How to save a public article as a draft on Intercom

Here is how to save a public article as a draft on intercom

First click on the "Knowledge" item in the left sidebar
Then click on the "Content" section in the left sidebar menu
Next click on the article in the content list
Then click on the "Edit" button in the top toolbar
Click on the text area to access article settings and begin editing
Finally click on the "Save as draft" button in the top right corner

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Why should you save a public article as a draft on Intercom

Intercom is a dynamic platform designed to enhance customer communication effectively.

Saving a public article as a draft on Intercom allows you to refine your content before making it accessible to your audience.

This feature is beneficial as it grants you the flexibility to iterate, ensuring your message is clear and impactful. By utilizing drafts, team collaboration improves, leading to more polished and accurate articles, ultimately enriching customer experiences.

Last update

May 26, 2026

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