Here is how to reset columns in draft messages in helpscout
- First click on "Inbox" tab in the header.
- Then click on the "three horizontal lines" icon in the top right corner
- Finally click on the "Reset Columns" button in the dropdown menu
Help Scout
Help Scout is a customer support platform for teams to manage shared inboxes, docs, and live chat.
How to reset columns in draft messages in HelpScout
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Why should you reset columns in draft messages in HelpScout
Help Scout is a powerful tool designed for seamless customer service management.
In Help Scout, resetting columns in draft messages is a handy feature that ensures your workspace remains organized and efficient.
By resetting columns, you can maintain a clear view and focus on the essential parts of your drafts, avoiding unnecessary clutter.
This feature not only enhances productivity but also improves the user experience by simplifying the navigation and management of draft messages for a smoother workflow.
Last update
April 10, 2026
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