HubSpot
HubSpot is an all-in-one CRM platform with marketing, sales, and service automation.
Website
Industry
CRM
Share this article:

How to merge help desk tickets in HubSpot

Here is how to merge help desk tickets in hubspot

  1. First click the "Workspaces" icon in the left sidebar
  2. Then click on "Help Desk" option in the Workspaces menu
  3. In the ticket list, select the checkboxes of the tickets you want to merge
  4. Next select "Merge" button in the top toolbar
  5. Select the Primary radio button under the ticket whose properties you want to keep after the merge
  6. Finally, click the "Merge" button to confirm
  7. The tickets have now been successfully merged

Create your own interactive guide with Guideflow

Why should you merge help desk tickets in HubSpot

HubSpot is an all-in-one platform designed to enhance your business's marketing, sales, and customer service efforts.

Merging help desk tickets in HubSpot simplifies customer support by consolidating duplicate or related inquiries into a single, cohesive thread.

This feature ensures that any overlapping or similar issues are addressed efficiently, providing a streamlined communication path for resolving customer queries.

Overall, it boosts productivity, maintains a clear ticket history, and enhances the customer service experience by fostering faster resolutions.

Last update
February 6, 2026
Cursor MariaA cursor points to a button labeled "James."

Create your first demo in less than 30 seconds.