Zendesk

Zendesk is a customer support and ticketing software for seamless service experiences.

Website

zendesk.com

Industry

Support

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How to manage the Search settings in Zendesk

Here is how to manage the search settings in zendesk

First navigate to "Guide admin" and click on the "Settings" icon in the left sidebar
Then click on the "Search settings" option in the left menu
Next click on "Manage" on any search setting you want to manage its settings
To move an article click and hold the drag-and-drop handle
Drag it to the desired position and release. Repeat as needed to reorder the list
Next click on the "Manage featured articles" button in the top right
Specify a list of articles that you want to display to users who are searching in the help center
Finally, click the "Save" button to save and apply changes

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Why should you manage the Search settings in Zendesk

Zendesk is a powerful platform designed to streamline customer service interactions and enhance user experiences.

Managing the Search settings in Zendesk allows you to customize how information is retrieved and presented, tailoring the experience to meet your specific business needs.

Optimizing these settings ensures that both your team and customers can quickly find the information they need, improving efficiency and satisfaction.

Diving into these features empowers your organization to provide fast, relevant, and highly personalized support solutions.

Last update

March 2, 2026

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