Zendesk

Zendesk is a customer support and ticketing software for seamless service experiences.

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zendesk.com

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Support

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How to grant an agent access to Explore in Zendesk

Here is how to grant an agent access to explore in zendesk

First in Admin Center, click on the "People" icon in the left sidebar
Then click on "Team members" under the Team section
Next click on the agent you want to grant access to Explore in the team members list
Click on the "Roles and access" tab in the user profile
Click the checkbox to enable access for the "explore" product
Next, click on the dropdown and select the level of permission the agent will have for Explore
Finally click the "Save" button at the bottom to apply the changes

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Why should you grant an agent access to Explore in Zendesk

Zendesk is a leading platform designed to enhance customer support through streamlining communication and efficient ticket management.

Granting an agent access to Explore in Zendesk enables them to harness powerful analytics to improve support operations.

With Explore access, agents can gain insights into performance metrics, identify trends, and make data-driven decisions. This approach not only enhances efficiency but also empowers the team to provide superior service.

Ultimately, utilizing Explore in Zendesk propels your customer service experience to new heights.

Last update

March 2, 2026

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