How to enable waiting for busy agents in Aircall
Here is how to enable waiting for busy agents in aircall
- First click on "Numbers" in the left sidebar
- Then click on "Numbers" tab
- Next click on the name of the number you want to manage from the table
- Subsequently click on "Edit" button
- After that, click on the ring to block
- Then click on the "Wait for busy agents" toggle to enable it
- Finally click on the "Publish" button
Why should you enable waiting for busy agents in Aircall
Aircall is a cloud-based phone solution designed to optimize business communications seamlessly.
The "waiting for busy agents" feature enhances the customer experience by providing real-time updates to callers, assuring them that their call is important.
Activating this feature mitigates caller frustration during peak busy times, maintaining customer satisfaction and loyalty. It ensures a streamlined communication process, fostering a professional image and reducing the likelihood of missed opportunities.
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