Zendesk

Zendesk is a customer support and ticketing software for seamless service experiences.

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zendesk.com

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Support

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How to edit an article in Zendesk Guide Admin

Here is how to edit an article in zendesk guide admin

First in Guide admin, click on the "Manage articles" icon in the left sidebar
Then click on the article you want to edit from the list
Now make any necessary changes to the content using the text editor
You can edit who can have permission to access this article in the "Management permissions Administrators"
Locate the "Placement" section and click on it
Click on "Manage Section" to edit the section where the article is located
Click on the author selection dropdown
Select a new author for the article from the author list
Click on the visibility dropdown menu
Select your preferred visibilty option from the visibility options
To add tags, click on the content tags field and select the tags you want
Click on the "Turn on comments" checkbox To enable comments
Once you're done, click on "Update settings" button to apply the changes
Finally click on the "Save" button in the editor toolbar to save and confirm the changes

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Why should you edit an article in Zendesk Guide Admin

Zendesk is a leading platform designed to enhance customer support through streamlined solutions.

Editing an article in Zendesk Guide Admin is a strategic feature that allows for the effortless updating, refining, and optimization of your knowledge base content.

This functionality is pivotal for maintaining relevant and accurate information, boosting user engagement and satisfaction.

By keeping your articles updated, you empower customers with the latest insights and solutions, ultimately fostering trust and improving support experiences.

Last update

July 2, 2026

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