Zendesk

Zendesk is a customer support and ticketing software for seamless service experiences.

Website

zendesk.com

Industry

Support

Share this article:

How to disconnect an AI agent from a channel in Zendesk

Here is how to disconnect an ai agent from a channel in zendesk

First in the Admin Center, click on the "Channels" in the left sidebar
Then click on "AI agents" under the AI agents and automation section
Click on "Manage AI agents for messaging" link in the main content area
Next select the AI agent you want to disconnect in the agents list
Click on the "Edit" button next to it
Click on the "Settings" tab in the agent configuration
Click on the "Brand and channels" section to expand it
You can see a channel is connect to the AI agent
Click to uncheck the checkbox next to the channel to disconnect it
Then click on the "Publish AI agent" button at the top of the page
Finally, click on "Confirm changes" button in the confirmation dialog to confirm and apply the change
The AI agent is now disconnected, and the default messaging response is activated

Create your own interactive guide with Guideflow

Why should you disconnect an AI agent from a channel in Zendesk

Zendesk is a comprehensive customer service platform designed to enhance customer interactions and streamline support processes.

Disconnecting an AI agent from a channel in Zendesk effortlessly refines control over communication dynamics. This feature ensures that human agents seamlessly take over when nuanced understanding and personal engagement are crucial.

Utilizing this capability often leads to increased customer satisfaction and a more personalized support experience, benefiting both customers and businesses alike.

Last update

March 2, 2026

Tutorials