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DocuSign is an electronic signature platform that helps businesses send, sign, and manage documents digitally.
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How to disable sender notification when a recipient is locked out during authentication for an API user in DocuSign

Here is how to disable sender notification when a recipient is locked out during authentication for an api user in docusign

  1. First click on the "Admin" tab in the top navigation menu
  2. Then scroll down the page to view additional content in the sidebar
  3. Next click on the "Email Preferences" link in the left sidebar under the "SIGNING AND SENDING" section
  4. Then click on the "API User" tab to switch to API user email preferences
  5. Next scroll down the page to view more notification options
  6. Then uncheck the checkbox for "A comment is posted in an envelope I've sent" to disable this notifications
  7. Finally click on the "Save Changes" button at the bottom of the page to save the email preference settings

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Why should you disable sender notification when a recipient is locked out during authentication for an API user in DocuSign

DocuSign revolutionizes digital transactions by enabling secure and efficient electronic signatures.

When dealing with sensitive information, user authentication is key, and DocuSign provides the tools to manage it gracefully. An API user in DocuSign can enhance user experience by disabling sender notifications when a recipient is locked out during authentication.

Maintaining privacy and reducing unnecessary alerts, this feature helps streamline processes, ensuring only essential notifications are sent, keeping communication focused and stress-free.

Last update
February 14, 2026
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