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DocuSign is an electronic signature platform that helps businesses send, sign, and manage documents digitally.
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How to disable notifications when an envelope signed offline fails to synchronize for an API user in DocuSign

Here is how to disable notifications when an envelope signed offline fails to synchronize for an api user in docusign

  1. First click on the "Admin" link in the top navigation menu
  2. Then scroll down the page to view additional options in the Admin section
  3. Next click on "Email Preferences" in the left sidebar under the "SIGNING AND SENDING" section
  4. Then click on the "API User" tab to switch to API user email preferences
  5. Next scroll down the page to view more email notification options for API users
  6. Then uncheck the checkbox for "An envelope I signed offline fails to synchronize"
  7. Scroll down the page to view more options
  8. Finally click on the "Save Changes" button to save the updated email preferences

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Why should you disable notifications when an envelope signed offline fails to synchronize for an API user in DocuSign

DocuSign is an eSignature solution that streamlines document workflows by allowing businesses to sign and manage agreements electronically.

For API users, disabling notifications when an envelope signed offline fails to synchronize is crucial to maintain focus on what truly matters.

By using this feature, you avoid unnecessary distractions, enabling you to concentrate on strategic tasks rather than troubleshooting minor issues.

Ultimately, it contributes to a seamless and efficient operational environment, optimizing time and resources.

Last update
February 14, 2026
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