How to create document collection in HelpScout
Here is how to create document collection in helpscout
- First click on "Docs" dropdown button in the top navigation menu
- Then click on the "Welcome to Docs" notification popup
- Then click on the "Collection Name" text input field and enter your preferred name
- Then click on the "Visibility" dropdown menu and select your preferred settings
- Finally click on the "Save Collection" button
Why should you create document collection in HelpScout
Help Scout is a powerful tool designed to streamline customer support by making communication effortless.
Creating a document collection in Help Scout enhances the efficiency of handling customer queries by organizing vital information in one accessible place.
This feature empowers teams to curate, manage, and present documents effectively, resulting in quicker response times.
Moreover, well-structured document collections enable customers to find solutions independently, fostering a self-service experience that alleviates support workload.
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