Help Scout
Help Scout is a customer support platform for teams to manage shared inboxes, docs, and live chat.
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How to create an inbox custom view by email in HelpScout

Here is how to create an inbox custom view by email in helpscout

  1. First click on the "Inbox" tab in the header
  2. Then click on the "+" button in the sidebar next to Views
  3. Next, click on the "@ Channel" option in the right panel
  4. After that, select the "Email" checkbox
  5. Then click on the "Untitled View" text field in the header of the right panel and enter your view title
  6. Next, click on the "Add" button
  7. Finally, click on the "Create" button at the bottom of the right panel

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Why should you create an inbox custom view by email in HelpScout

Help Scout is an intuitive customer support platform designed to streamline communication and enhance customer experience.

Creating a custom inbox view by email in Help Scout empowers teams to organize emails based on specific criteria, making the management process more efficient.

This feature allows users to categorize and sort incoming emails, ensuring important messages are prioritized and readily accessible.

Utilizing custom views fosters a more organized workflow, enhancing productivity and ensuring crucial communications are never overlooked.

Last update
April 21, 2026
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