How to create an SLA policy in HelpScout
Here is how to create an sla policy in helpscout
- First click on "Manage" dropdown in the application header
- Then select "Inbox" from the dropdown menu
- Next, click on the inbox name in the Inboxes list
- Then select "SLA's" from the left sidebar menu
- Click on the "Create SLA policy" button
- Then click on the "Name" input field and enter SLA name
- Next, click on the "Description" input field and enter SLA description
- Then click on the "Add condition group" button
- After that, click on the "Company" button
- Then click on the "Add Companies" button
- Next, select a company name from the list of companies
- Then click on the "Add" button
- After that, click on the toggle switch to enable the "First response time"
- Then click on the field for hours to set the time
- Finally click on the "Save" button
Why should you create an SLA policy in HelpScout
Help Scout is a dynamic customer support platform designed to streamline communication and enhance customer satisfaction.
Creating an SLA policy in Help Scout allows teams to establish clear response time expectations, ensuring consistent and efficient support.
This feature empowers teams to meet customer needs promptly, fostering trust and reliability.
Implementing an SLA policy not only boosts productivity but also enhances customer relationships by demonstrating commitment to service excellence.
Last update
