How to disable satisfaction rating on email replies in HelpScout
Here is how to disable satisfaction rating on email replies in helpscout
- First click on "Manage" dropdown menu in the top navigation bar
- Then select "Inbox" item from the dropdown menu
- Next click on the inbox name in the table
- Then click on "Satisfaction Ratings" option in the left sidebar
- Next toggle the "Enabled" switch to turn off satisfaction ratings
- Finally click on "Save" button at the bottom right
Why should you disable satisfaction rating on email replies in HelpScout
Help Scout is a powerful customer service tool designed to streamline communication and enhance support experiences.
Disabling satisfaction ratings on email replies is a useful feature within Help Scout that allows businesses to control feedback mechanisms.
Utilizing this feature can keep interactions focused on resolving customer issues rather than shifting attention to ratings.
This option is especially beneficial for maintaining a constructive communication flow, ultimately fostering a more direct, genuine connection with customers.
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