Help Scout
Help Scout is a customer support platform for teams to manage shared inboxes, docs, and live chat.
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How to set business as open for 24 hours in HelpScout

Here is how to set business as open for 24 hours in helpscout

  1. First click on "Manage" dropdown in the header menu
  2. Then select "Company" from the dropdown menu
  3. Click on "Office Hours" in the sidebar
  4. Then click on the dropdown arrow next to the start time
  5. Select "24 hours" from the list of options
  6. Finally, click on the "Save" button

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Why should you set business as open for 24 hours in HelpScout

Help Scout is an intuitive customer service platform designed to streamline communications.

Setting your business as open 24 hours in Help Scout ensures your customers can reach you any time, enhancing customer satisfaction and loyalty. This feature supports global businesses catering to clients in various time zones.

The 24-hour availability reflects the commitment to accessibility, showing customers they are valued. It elevates your customer service experience, allowing seamless interactions and quick responses, keeping your business adaptive and responsive.

Last update
April 21, 2026
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