How to set office hours in HelpScout
Here is how to set office hours in helpscout
- First click on the "Manage" dropdown in the header menu
- Then select "Company" from the dropdown list
- Next, click on the "Office Hours" link in the sidebar
- After that, click on the time dropdown for your preferred day
- Then select from the time options
- Next, click on the time end dropdown for your preferred day
- Then select from the time options
- Finally, click on the "Save" button
Why should you set office hours in HelpScout
Help Scout is an intuitive customer support platform designed to enhance communication and streamline ticket management.
One of its valuable features is setting office hours, which enables businesses to manage customer expectations by clearly indicating response availability. This ensures customers know when support agents are actively addressing inquiries.
By clearly defining start and end times for support availability, teams can optimize workflows and prioritize response efforts, leading to better customer satisfaction and an organized support environment.
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