Help Scout
Help Scout is a customer support platform for teams to manage shared inboxes, docs, and live chat.
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How to create an inbox custom view by company in HelpScout

Here is how to create an inbox custom view by company in helpscout

  1. First click on "Inbox" tab in the main header
  2. Then click on the "+" button in the sidebar to open a new view
  3. Next click on "Company" in the list of filter options
  4. After that click on "Add Companies" button
  5. Then select from the list of companies
  6. Next click on the "Untitled View" text input to rename the view
  7. Then click on the "Add" button to apply the company filter
  8. Finally click on the "Create" button to save the new view

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Why should you create an inbox custom view by company in HelpScout

Help Scout is an intuitive platform designed to streamline customer support and enhance communication efficiency.

Creating an inbox custom view by company in Help Scout is a game-changer for managing customer interactions seamlessly.

This feature allows support teams to organize their inboxes based on specific company interactions, ensuring that emails are categorized for quick access.

By using custom views, businesses enhance workflow efficiency, improve response times, and provide tailored support to their clientele.

Last update
April 21, 2026
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