How to add a column in draft messages in HelpScout
Here is how to add a column in draft messages in helpscout
- First click on "Inbox" tab in the header
- Then click on "Drafts" in the left sidebar
- Then click on the "three horizontal lines" icon in the top right corner
- Then select "+ Add Column" from the dropdown menu
- Next select "Email" from the list of columns
- Finally click on the "three horizontal lines" icon to add the selected column
Why should you add a column in draft messages in HelpScout
Help Scout is a versatile customer service platform designed to enhance team collaboration and customer satisfaction.
The feature of adding a column in draft messages in Help Scout allows teams to customize their workspace, enabling more seamless organization and efficient handling of customer interactions.
By incorporating columns in draft messages, users can categorize and prioritize communication effectively, hence streamlining workflow and improving response times. This flexibility not only optimizes productivity but also enhances the overall customer experience.
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