Help Scout

Help Scout is a customer support platform for teams to manage shared inboxes, docs, and live chat.

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helpscout.com

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Support

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How to add an HTML in docs article in HelpScout

Here is how to add an html in docs article in helpscout

First click on "Docs" item in the top menu
Then click on the name of the article that you want to edit
Then click on "+ Insert" button
Then click on "HTML" item in the divider menu
Then click on the text input field and enter your HTML
Finally click on the "Update" button in the top right corner

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Why should you add an HTML in docs article in HelpScout

Help Scout streamlines customer service with a user-friendly interface for managing support emails.

Adding HTML to a Docs article in Help Scout elevates your content presentation by allowing you to customize and enhance visual elements. This feature grants flexibility to display information creatively, ensuring vital data is eye-catching and accessible.

Incorporating HTML can embed elements like interactive forms or visually engaging videos, boosting user engagement. Such enhancements can lead to a better customer understanding and interaction with your documentation, ultimately benefiting both users and support teams.

Last update

April 21, 2026

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