Help Scout

Help Scout is a customer support platform for teams to manage shared inboxes, docs, and live chat.

Website

helpscout.com

Industry

Support

Share this article:

How to add keywords in an article in Help Scout

Here is how to add keywords in an article in help scout

First click on "Docs" item in the header menu
Then click on the article name that you want to open
Then click on "Keywords" tab
Then click on the keyword input field and enter your keywords
Finally click on the "Save Keywords" button

Create your own interactive guide with Guideflow

Why should you add keywords in an article in Help Scout

Help Scout is a versatile customer support platform designed to enhance communication and service efficiency.

One of the standout features of Help Scout is its ability to seamlessly incorporate keywords into articles. This feature ensures that your help documentation is not only informative but also optimized for search engines.

By effectively adding keywords, your articles become more discoverable, helping customers find answers quickly and reducing support queries. This results in a smoother support experience and boosts the visibility of your help content.

Last update

April 21, 2026

Tutorials