Help Scout
Help Scout is a customer support platform for teams to manage shared inboxes, docs, and live chat.
Website
Industry
Support
Share this article:

How to delete a column in draft messages in HelpScout

Here is how to delete a column in draft messages in helpscout

  1. First click on "Inbox" tab in the header
  2. Then click on "Drafts" item in the sidebar
  3. Then click on the "three horizontal lines" icon in the top right corner
  4. Finally, click on the "cancel" button next to column name

Create your own interactive guide with Guideflow

Why should you delete a column in draft messages in HelpScout

Help Scout is an intuitive customer support platform designed to enhance teamwork and streamline customer communication.

Managing your draft messages efficiently is key to maintaining organized workflow within Help Scout. The ability to delete a column in draft messages provides users with a clean and clutter-free interface, allowing for an easier focus on what's essential.

This feature not only optimizes the layout but also facilitates a smoother navigation experience, reducing time wasted on unneeded information and increasing team productivity.

Last update
April 10, 2026
Cursor MariaA cursor points to a button labeled "James."

Create your first demo in less than 30 seconds.