Intercom
Intercom is a customer messaging platform that enables businesses to provide live chat, automation, and support.
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How to create a suggested topic on Intercom

Here is how to create a suggested topic on intercom

  1. First click on the "Reports" item in the left sidebar menu
  2. Then click on "Conversation topics" in the left sidebar submenu
  3. Next click on "Suggestions" under the Conversation topics section
  4. Then click on the "Add a topic" button in the main content area
  5. Enter your title and keywords in the text field in the topic creation form
  6. Finally click on "Save topic" in the top right corner of the form

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Why should you create a suggested topic on Intercom

Intercom is a powerful platform designed to enhance customer communication and support.

The suggested topic feature in Intercom is a game-changer for managing customer conversations effectively. By creating well-structured topics, businesses can streamline their responses, ensuring faster and more accurate assistance for users.

This feature not only enhances team productivity by organizing information but also enriches the customer experience by offering timely and relevant support. Leveraging suggested topics ultimately leads to improved satisfaction and loyalty.

Last update
May 26, 2026
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