How to create a news message in Intercom

Here is how to create a news message in intercom

First click on the "Outbound" option in the left sidebar navigation menu
Then click on the "New message" button located in the top-right corner of the Messages page
Finally click on the "News" template option in the template selection modal window

Intercom is a powerful customer communication platform designed to facilitate meaningful interactions with your users.

Creating a news message in Intercom is a feature that allows businesses to keep their customers informed about important updates and announcements.

This feature ensures that users are always up-to-date with your latest offerings and changes, strengthening customer engagement.

Using this feature enhances communication by delivering timely information directly to your audience, fostering trust and loyalty.

Last updateJune 15, 2026