Zendesk

Zendesk is a customer support and ticketing software for seamless service experiences.

Website

zendesk.com

Industry

Support

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How to attach media to an article in Zendesk Guide Admin

Here is how to attach media to an article in zendesk guide admin

First in Guide admin, click on the "Manage articles" icon in the left sidebar
Then find and click on the article you want to edit in the list
Next click on the expand arrow in the "Placement" section located in the right sidebar
Scroll down to the "Attachments" section and click the "Manage attached media" button
In the media library modal, you can see all media attached to the article. Use the tabs to filter the media you want to manage
To upload a new file, click on "Upload media" button in the top-right corner
Select the media you want to attach from the list
Click on the "Attach media" button to proceed
Finally, click "Update settings" button to save the changes

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Why should you attach media to an article in Zendesk Guide Admin

Zendesk is a versatile platform designed to enhance customer service experiences seamlessly.

The feature to attach media to an article in Zendesk Guide Admin significantly enriches content by allowing visual and auditory information to complement text, creating a more dynamic and engaging user experience.

Incorporating media can simplify complex information, engaging readers with visually appealing content while improving comprehension and retention, ultimately elevating the effectiveness of your support materials.

Last update

March 2, 2026

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