How to archive a "Resolved" ticket state in Intercom
Here is how to archive a "resolved" ticket state in intercom
- First click on "Settings" in the left sidebar
- Then click on "Inbox" option in the settings menu
- Next click on "Tickets" item in the expanded Inbox submenu
- Click on "Ticket states" tab in the tickets settings page
- Click the edit icon next to the state under Resolved section
- Click the edit icon next to the "Finished" state under Resolved section
- Click the "Archive" icon in the top-right corner of the edit dialog
- Finally click "Archive" button in the confirmation popup to archive the "Finished" state
Why should you archive a "Resolved" ticket state in Intercom
Intercom is a powerful tool that streamlines customer interaction and support management.
One of its key features is the ability to archive a "Resolved" ticket state. Archiving resolved tickets helps maintain an organized dashboard, ensuring your team can focus more on current customer needs.
This feature allows teams to easily retrieve archived tickets for reference, offering insights into past issues and resolutions, fostering continuous improvement.
Overall, archiving resolved tickets in Intercom enhances efficiency and clarity, contributing to smoother operations and improved customer service.
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