Intercom

Intercom is a customer messaging platform that enables businesses to provide live chat, automation, and support.

Website

intercom.com

Industry

Support

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How to duplicate a back-office ticket type in Intercom

Here is how to duplicate a back-office ticket type in intercom

First click on the "Settings" option in the left sidebar menu
Then click on the "Inbox" section in the settings sidebar
Next click on the "Tickets" option under the Inbox submenu
Then click on the edit icon in the ticket types list
Next click on the "Duplicate" button in the top-right corner of the ticket settings page
Finally click on the "Duplicate" button in the confirmation dialog to create a copy of the ticket type

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Why should you duplicate a back-office ticket type in Intercom

Intercom is a powerful communications platform designed to enhance customer interactions and support.

One versatile feature of Intercom is the ability to duplicate back-office ticket types efficiently.

This functionality allows businesses to streamline their processes by creating consistent ticket templates, saving valuable time and ensuring uniform responses.

Duplicating ticket types not only promotes efficiency but also empowers teams to maintain quality service standards effortlessly.

Last update

May 26, 2026

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