How to display reply time in a workflow in Intercom
Here is how to display reply time in a workflow in intercom
- First click on "AI & Automation" in the left sidebar menu
- Then click on "Workflows" in the left sidebar submenu
- Next click on workflow item in the workflows list
- Then click on "Add step" button in the workflow editor
- Click on the "Search" field in the top menu of the workflow editor
- Finally click on "Show expected reply time" path in the Add content to path dropdown menu
Why should you display reply time in a workflow in Intercom
Intercom is a versatile platform designed to enhance communication between businesses and their customers.
Displaying reply time in a workflow within Intercom provides clear insights into response efficiency.
Understanding reply times allows teams to optimize their response strategies, ultimately boosting customer satisfaction.
This feature offers transparency and a streamlined approach to managing customer interactions effectively.
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