How to allow AI voice agent to escalate the call in Aircall
Here is how to allow ai voice agent to escalate the call in aircall
- First click on "AI Agents" in the sidebar
- Then click on "AI Voice Agents" to reveal the AI agents list
- Next click on the voice entry you want to manage
- After that, click on "Call transfer rules" in the left-hand menu
- Then, toggle the "Allow AI Voice Agent to escalate to a human" switch to the ON position
- Finally, click on the "Save" button
Why should you allow AI voice agent to escalate the call in Aircall
Aircall is an intuitive cloud-based phone system designed to enhance business communication.
Integrating AI voice agents with Aircall enables seamless call escalations, ensuring complex customer issues are swiftly addressed by the appropriate team members.
Allowing AI-powered agents to escalate calls improves overall customer satisfaction by ensuring that concerns are handled efficiently and by experts who can resolve issues promptly.
This not only enhances the customer support experience but also optimizes team workload and efficiency.
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