Aircall

Aircall is a cloud-based phone system for businesses, offering call routing, team collaboration, and CRM integrations.

Website

aircall.io

Industry

Phone Dialer

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How to allow agents to start and pause incoming call recordings in Aircall

Here is how to allow agents to start and pause incoming call recordings in aircall

First click on "Numbers" item in the left sidebar
Then click on the "Numbers" header tab
Next click on the name of the number you want to manage
Then click on the "Settings" tab
Finally click on the toggle ON button for "Allow agents to start and pause recording"

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Why should you allow agents to start and pause incoming call recordings in Aircall

Aircall is an innovative cloud-based phone system designed to empower seamless communication.

With the ability to start and pause incoming call recordings, agents gain greater control over their interactions. This feature enhances the customization of call management in real-time.

Using this capability, businesses ensure compliance with privacy protocols while focusing on important parts of the conversation. It ultimately leads to better customer service experiences and improved satisfaction.

Last update

July 21, 2026

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