Aircall

Aircall is a cloud-based phone system for businesses, offering call routing, team collaboration, and CRM integrations.

Website

aircall.io

Industry

Phone Dialer

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How to add escalation transfer branch in AI voice agent in Aircall

Here is how to add escalation transfer branch in ai voice agent in aircall

First click on the "AI Agents" item in the left sidebar
Then click on the "AI Agents" section to expand it
Next, click on the "Guideflow AI voice agent" to open its settings
In the agent settings, click on "Call transfer rules" in the left panel
Then click on the "+ Add Transfer branch" button
In the "New transfer branch" pop-up, enter text on the "Branch name" input field
Then enter the "Trigger condition" in the input field
Next, add the "Transfer message" in the input field
Next, click on the "Create branch" button
Finally click on the "Save" button to save changes

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Why should you add escalation transfer branch in AI voice agent in Aircall

Aircall simplifies business communication with its innovative cloud-based phone solutions.

The AI voice agent's escalation transfer branch feature empowers businesses to seamlessly elevate complex customer issues to more skilled agents. This ensures a swift and effective resolution, enhancing customer satisfaction.

Utilizing this feature fosters a dynamic support environment, proving invaluable for maintaining a high service standard. The immediate and streamlined transfer process minimizes wait times and keeps customer interactions smooth and efficient.

Last update

August 3, 2026

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