Aircall

Aircall is a cloud-based phone system for businesses, offering call routing, team collaboration, and CRM integrations.

Website

aircall.io

Industry

Phone Dialer

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How to add an audio message in a callflow in Aircall

Here is how to add an audio message in a callflow in aircall

First click on "Numbers" item in the sidebar
Then click on the "Numbers" link in the dropdown menu
Next click on the name of the number you want to manage from the table
Then click on the "Edit" button
Click on the plus icon to add a new element
Select "Audio Message" from the dropdown menu
Click on the "Type of message" dropdown
Next, select "Record audio"
Finally click on the "Publish" button

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Why should you add an audio message in a callflow in Aircall

Aircall is a cloud-based phone system designed to streamline communication for businesses of all sizes.

Incorporating an audio message into a callflow in Aircall significantly enhances customer interaction by ensuring key information is effectively communicated before connecting the call. This feature is essential for businesses seeking to provide clarity and professionalism with every customer touchpoint.

By utilizing audio messages in callflows, companies can efficiently manage caller expectations, reduce wait times, and ultimately deliver a more satisfactory customer experience.

Last update

July 21, 2026

Tutorials