Zendesk

Zendesk is a customer support and ticketing software for seamless service experiences.

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zendesk.com

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Support

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How to add an admin to the Zendesk workspace

Here is how to add an admin to the zendesk workspace

First in the Admin Center, click on "People" tab in the left sidebar
Then click on "Team members" under "Team" section
Next click on "Create team member" button in the top right corner
Enter the name of the future admin in the "Name" field
In the "Email" field, enter the email address
Click "Next" button at the bottom of the form to continue
Click on the "Support role" dropdown menu
Then select "Admin" from the dropdown options
Finally, click on the "Save" button at the bottom right to confirm
The new member has successfully been added to your team with an admin role in your workspace

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Why should you add an admin to the Zendesk workspace

Zendesk is a leading customer service platform designed to improve customer engagement and simplify support workflows.

Adding an admin to your Zendesk workspace is a powerful feature that enhances collaborative efficiency. By designating multiple admins, teams can better manage user roles, permissions, and streamline operations.

This feature promotes a well-organized workspace that fosters productivity, ensuring quick response times and improved service quality.

Having additional admins ultimately leads to a more agile and responsive support system.

Last update

March 2, 2026

Tutorials