How to view report on resolved emails in Help Scout
Here is how to view report on resolved emails in help scout
- First click on the "Reports" dropdown in the top menu
- Then select "Email" from the dropdown menu
- Finally click on the "First Response Time" dropdown in the top report section and select "Resolved"
Why should you view report on resolved emails in Help Scout
Help Scout is a customer service platform designed to keep support efforts seamless and personal.
The feature allowing you to view reports on resolved emails offers significant insights into your team's performance.
By accessing this report, you can gauge how efficiently emails are being handled, which is crucial for maintaining consistent customer satisfaction.
Regularly analyzing resolved email data helps in identifying trends, enhancing workflow, and boosting overall productivity.
Last update
